Privacy Policy
Last updated: January 2026
1. Introduction
onmore ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer service platform.
2. Information We Collect
We collect information that you provide directly to us, including:
- Business information (name, email, phone number, website)
- Instagram account information when you connect your account
- Customer conversation data processed through our platform
- Payment information (processed securely by Stripe)
3. How We Use Your Information
We use the information we collect to:
- Provide and maintain our AI customer service platform
- Respond to customer inquiries on your behalf
- Send you weekly performance reports
- Process payments and manage your subscription
- Improve and optimize our services
4. Data Sharing
We may share your information with:
- Service Providers: Supabase (database), Vercel (hosting), OpenAI (AI processing), Stripe (payments)
- Meta/Instagram: To facilitate Instagram DM automation
- Legal Requirements: When required by law or to protect our rights
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data is encrypted in transit and at rest.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide you services. You may request deletion of your data at any time by contacting us.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent for data processing
- Lodge a complaint with a supervisory authority
8. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: info@onmore.au
Website: https://onmore.au